Cut the Baloney Sandwich! 10 Dos and Don'ts For Working With Clients.

As a UX Pro, I've dealt with clients for 15 years doing user research and product design. Some clients are a dream while others can be sheer nightmares. We all develop strategies to cope and to CYA (Cover Your Apples). In 2014, I became an entrepreneur and "The Client." I discovered a whole new world of Baloney Sandwiches that vendors were trying to feed me. Talking to other Product Owners and CEO's, I discovered some trends when working with designers, consulting firms, agencies, and dev houses. I realized that my consulting practice was guilty of some of these no-no's too. This talk will go over Dos and Don'ts for working with clients. We'll cover things like visibility, process, milestones, work products, and more.