Out of the Lab and Into the Wild! Mobile Ethnography for Richer UX Insights

You know what your users experience in the lab setting, when they are in a controlled environment. But what happens when they actually take your product into the real world and try to use it? The technology explosion in the market research field has resulted in a wealth of new tools that allow UX designers and researchers to deploy users to test sites, apps, and products in the real world and report back on their experiences in ways that are actionable and meaningful. This session will arm attendees with the knowledge and technique they need to conduct mobile ethnography studies on their own. We will cover the end-to-end process of designing your research, identifying the right tool to conduct the research, and how to report back the results in engaging ways.

Commodore C/D