A Customer Experience Journey Map is a very useful tool to understand and improve customer experience. It allows organizations to develop a user experience mindset and gain better insights...
Our existing B2B product has been developed for 15 years and the need for complete redesign was acknowledged in 2013.
Unusual for the software business in our country and field of...
As organizations increasingly look to digital as a primary means of communication, users have come to depend on sites and apps for information in both the good times and the bad....
As a UX Pro, I've dealt with clients for 15 years doing user research and product design. Some clients are a dream while others can be sheer nightmares. We all develop strategies to cope and...
This talk presents a series of challenges and opportunities that are emerging for design leaders, managers (and their teams) in a context where startups and established companies are changing...
Communicating the human-centered experience of users to clients or teams back at the office can be a challenge. “You had to be there…” doesn’t cut it when summarizing and...
Regardless of your UX focus, you’ve no doubt learned that if your language isn’t easy to understand, it’ll undermine your user experience. But how can you learn which words are most effective...
No online program
We, as consultants, have been working on a Usability Process Assessment that's compact & simplified (one-page assessment; get projects from doing *nothing* to doing *something*). We...
Should you or should you not include an explicit "Home" link in your primary navigation?
For years, practitioners debated this with anecdotes, gut feelings, and personal preferences....
This informal discussion takes to task a depressingly large number of recent UX research studies for...
UX practitioners are encouraged to create simple designs, however user research often shows that humans are complicated and finicky. If we ignore the fact that humans are driven by complex...
Preschools often encourage parents/guardians, staff, and administrators to become involved in the educational community by volunteering at social events. However, engaging stakeholders in the...
How can User Experience engage with Product Management and Engineering to brainstorm, explore, and influence long term product direction?
This is a case study inspired by a session...
Ever felt like a therapist in your UX work? Learn from a licensed therapist turned user researcher on how to apply therapy techniques to your UX practice. Skills you will learn include:...
This presentation will bring big data into the context of UX research by describing how big data can inform usability in three ways, focusing primarily on strategy and quantitative models. A...
You know what your users experience in the lab setting, when they are in a controlled environment. But what happens when they actually take your product into the real world and try to use it...
A great challenge facing businesses today is the overabundance of data and how to use it to take action. UX researchers must have a level of business savvy to craft actionable recommendations...
Ever wondered what makes some practitioners truly great? Is there something in how they are wired that sets them apart and amplifies their contributions on products, projects, and within...
This presentation will discuss how to apply the Web Content Accessibility Guidelines (WCAG 2.0) to mobile websites, best practices for accessible mobile website design, and how to conduct...
We can no longer predict how people are accessing our content now, let alone in a few years’ time when the technology people use to access the web will inevitably diverge even further, and...
The purpose of usability testing is to identify areas of a design that interfere with a user’s ability to use that product effectively, efficiently, and enjoyably. Therefore, we observe while...
In science fiction and action films, gestural interfaces are everywhere, and new gestural input technologies generate a lot of anticipation with their kickstarter videos. And yet in the real...
During this ignite track you'll learn about some cutting edge UX...
Update 6/24: Here is the Unconference Schedule!
In the ideal world of user experience we always put our customer first, our teams are all on the same page, and we strive to delight customers above all else. But what happens when you are...
Online screen sharing tools have changed our research toolkit. Now we can conduct research faster and more...
